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Marshalls is proud to announce that it has become a Council Member of the Institute of Customer Service, the organisation that leads customer service performance and professionalism in the UK.
Marshalls, the UK’s leading supplier of hard landscaping solutions to the domestic and commercial markets, already has an impressive customer service record, however it is hoped that with help and guidance from the Institute that the business will become ‘best in class’ in its sector.
The Institute of Customer Services offers a range of services and programs which assists businesses in improving their customer service and matches them with other businesses and organisations who can assist them with learning and implementing best practice.
Marshalls Director of Customer Service, Andrew Singleton, said: “Marshalls has always placed a focus on providing excellent service levels to its customers, however it is our ambition to not just be excellent, but to be the very best and by becoming a Council Member of the Institute of Customers Service and all of the support that comes with it I believe we are well placed to achieve this ambition.”