Important Stone Tile Information
An ethical policy set in stone
We ensure materials for our hand-made flagstones are supplied in adherence to a strict environmental and ethical policy. We also review and audit our natural stone suppliers regularly and actively encourage them to adhere to our same high standards of environmental and social responsibility.
- All stone samples, whether replica or natural, are subject to variation in colour, texture and pattern and can therefore give only an approximate example of the general appearance of the stone.
- Small ‘pin holes’ not initially evident in the replica flagstones may appear over time. This will not affect the strength or durability of the product.
- Natural stone is a variable material by its nature – each batch will be different even when coming from the same quarry. Please ensure that all tiles are ordered from the same batch and work with tiles from different pallets to achieve a harmonious look before fixing.
- Material should be cleaned and inspected prior to fixing and any faults or breakages reported.
- Laying should not be started until tiles are completely dry. As part of the cutting process requires water, some products may arrive damp. These products should be laid in a warm environment with a clear air flow until they are dry. The colour of the product is dependant upon its water content, so damp products may appear darker in appearance when initially received.
- Marble, natural stone and limestone may appear to have fine and sometimes broader veins, which can appear as filled lines of fracture. This is a completely natural phenomenon; veining is not a weakness.
- The natural characteristics of Jura Beige and Jura Grey require that the preparation of the stone is done in stages. It is necessary to improve natural faults such as pores, open holes and small quartz veins by filling with resin. This procedure is necessary to guarantee perfect quality and in no way does it depreciate the value of the natural stone. Jura can also show elements of what look like rust patches – this is due to metal oxides within the stone and is inherent to this type of limestone.
- It is customary in certain types of marble such as Crema Marfil to glue loose pieces together during production and sometimes provide an adhesive connector (net) on the back. This technique is necessary to provide a sound, reliable product.
- Small holes may be found in the surface of Desert Ochre (brushed); these are inherent to this type of limestone and can easily be filled during the grouting process.
- We recommend using honed and filled travertine stone only in light traffic areas. This is due to the possibility of small holes opening up over time. This is an inherent nature of the stone. These can be filled with grout and re-sealed or can be resin-filled, re-honed and re-sealed by a professional tiler.
- Slight honing marks can sometimes be seen on the surface of Crema Marfil – these should disappear when sealed. Please note that this is unavoidable and should not be deemed a fault.
- Random length – due to the nature of the product size some orders may be received without any shorter lengths and therefore additional cutting may be required.
Please note that we are unable to accept any complaints once material has been fixed, unless the fault was not apparent at the time of installation.