Since 2022, we’ve been exploring ways of elevating the ordering process for our clients. We continually strive to ensure that the technology we use is accessible and valuable for as many clients as possible. So, we’re proud to announce the launch of our latest and most significant upgrade, MyAccount – a feature-rich online ordering and logistics support portal.

In 2022, Marshalls launched an ordering app designed to improve customers’ access to and control of their accounts. Over 650 customers logged into the app, and in the last year, it facilitated 20,500 orders. However, as is often the case with groundbreaking technology, real-world use revealed areas where improvements could be made. 

We keep our ears close to the ground and listen carefully to what our customers are saying. If we encounter an issue, we take action to resolve it. So, in response to feedback about the app, we have developed MyAccount, a completely new online ordering and support platform.

The initial rollout of full transactional functionality will be for Marshalls Mortars and Screeds. What Marshalls Ready-to-use mortar is to bricklaying, MyAccount is to ordering and logistics – making everything easier, more efficient and less messy. MyAccount offers mortars and screeds customers enhanced functionality, enabling them to view, create, edit, or cancel orders, track deliveries in real-time, and review delivery notes all in one place.

We’ve ironed out the bugs that became apparent in the app and developed a robust and stable platform. The decision to deliver this functionality online reduces barriers to adoption as users no longer need to go through the process of downloading an app. Additionally, access is not tied to a single individual's smartphone; anyone can access their company’s account dashboard via any device with an internet connection, including desktops, laptops, tablets, or smartphones.  

MyAccount also supports multiple projects and multiple users on each account. This means it is easier to track orders associated with each individual project, and that functionality is accessible to all members of a client team, regardless of their location.

We recently chatted with Glenn Dawson from Barnsley Brickworks about his MyAccount experience so far.

His initial response to the features and functions was positive, saying, “It’s quick to log in, creating or amending orders is easy, and tracking deliveries makes staying on top of things simple. Plus, having access to order information and delivery notes, all in one place, saves loads of admin time.”

He also commented on how MyAccount helps his team be more efficient and productive, “It is quicker than having to ring up the Marshalls sales team. We can even be on the platform and going through our tasks when the sales office is shut. And with multiple people working on multiple sites, it helps us share knowledge and stay aligned as a team.”

MyAccount is scheduled for a phased rollout. Customers of Marshalls Landscaping will soon be encouraged to join, and other product divisions are likely to follow suit. The precise functionality available to each division is still being mapped out.

MyAccount isn’t replacing Area Sales Managers or sales teams. Both will still be available for face-to-face, email and telephone contact to answer questions, provide samples and dispense expert advice – just as they always have.