Customer Complaints

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Marshalls PLC
Landscape House
Lowfield Business Park
Elland
HX5 9HT

Legal

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Marshalls take any potential product quality or service complaints seriously and will endeavour to do the following:

• Investigate the complaint fairly and efficiently
• Take a balanced, fair view offering a suitable resolution where possible
• Work and implement preventative measures to stop future occurrences
• Provide the highest standard of service for all our customers

Non-Account Holders

If you have bought Marshalls product from a third party (i.e merchant or installer), your contract for the supply of materials is with that third party and not with Marshalls. 

Whilst Marshalls is not a party to, and has no liability in relation to, any contracts entered into between you and a third party, we will endeavour to provide all reasonable support to help secure a satisfactory resolution to your complaint where possible.  

Personal Data

Any personal information you share with us as part of the Complaint Registration Form will be processed in accordance with data protection law. Please see the Privacy Policy published on our website for information about what we do with your personal data, and your rights in relation to the same.

For more information on how we handle our complaints please see our complaints process pdf.