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Lowfield Business Park
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Marshalls take any potential product quality or service complaints seriously and will endeavour to do the following:
- Investigate the complaint fairly and efficiently
- Take a balanced, fair view offering a suitable resolution where possible
- Work and implement preventative measures to stop future occurrences
- Provide the highest standard of service for all our customers
If you have bought Marshalls product from a third party (i.e merchant or installer), your contract for the supply of materials is with that third party and not with Marshalls.
Whilst Marshalls is not a party to, and has no liability in relation to, any contracts entered into between you and a third party, we will endeavour to provide all reasonable support to help secure a satisfactory resolution to your complaint where possible.
For more information on how we handle our complaints please see our complaints process pdf.