Frequently Asked Questions

Delivery is typically 7 working days from your order being placed.

Delivery is free for orders above £1200; addtional charges for orders below £1200 are as follows:

Order value is less than £100 = additional £14.95 charge
Order value between £100.01 to £200 = additional £110.00 charge
Order value between £200.01 to £1200 = additional £110.00 charge

Yes, you can call 0333 305 7901 and place your order over the phone. Lines are open 8:30am-5pm Monday to Friday.

We currently accept Visa debit and credit card including MasterCard & Visa Electron.

Delivery is available to the whole of the UK mainland. However, it may take longer to deliver to some rural areas and there are some restrictions that may apply. Check our restrictions page for detail.

We are currently unable to deliver outside of the UK mainland including the Isle of Man, Guernsey, Isle of Skye, Jersey, Isle of Wight, Isles of Scilly, Orkney Islands, Outer Hebrides, Northern Ireland, Republic of Ireland or any other non UK mainland postcodes.

For the majority of our products, we'll either be able to let you know or let you choose an estimated delivery date during checkout. We are not able to provide a time slot for your delivery in advance. Deliveries may be made between 8am and 6pm.

For all other products these will be sent via one of our delivery partners, delivery will take 7 working days. You maybe contacted in advance by phone or by text message, to let you know an estimated delivery time

On the majority of orders, it may be possible to amend the delivery date of your order. To confirm if this is possible, please call our customer advisory team on 0333 305 7901

The majority of deliveries will be via one of the following types of vehicles:

• 42 tonne articulated lorry
• a tail lift and a pallet truck
• a crane offload facility

Deliveries from these vehicles will be kerbside or onto a driveway with clear access.

Other deliveries will be sent via standard mail.

Please call 0333 305 7901 Mon-Fri 8:30am-5pm for assistance

You can track your delivery through the 'Track My Order' link sent in your order confirmation e-mail.

If you have lost your tracking link, please call 0333 305 7901 Mon-Fri 8:30am-5pm for assistance.

Yes, all of our prices online are inclusive of VAT, so the price you see is the price you pay. The only other charge would be delivery.

On occasion, we will have special "coupon" offers across the site; check the homepage for any latest offers. We also may offer a discount on items that have limited stock, a code will not be needed for that and will come of the listed price.

We do offer this as an option. However, this is on full packs only, with an additional split load charge of £60.00 for half packs.

Typically Natural Stone Paving and Wet Cast Paving should be laid rigidly (mortar bed and joints).

Hydraulically pressed concrete flags can be laid either rigidly or flexibly (sand bed and joints).

For further information please contact the Group Technical Services Team on 03332 202740

No – whether the flags are installed rigid or on sand they must always have a joint.

For further information please contact the Group Technical Services Team on 03332 202740

Flexible (sand) and Rigid (mortar)

For further information please contact the Group Technical Services Team on 03332 202740

Marshalls, as a company, believes it is not necessary to seal our block paving. This is due to many factors, the reasons being amongst others that:

1. Sealants have to be applied to a surface which is clean, dry & free from dust.
2. Sealants may affect the appearance of the units and wear unevenly.

For further information please contact the Group Technical Services Team on 03332 202740

Marshalls, as a company, believes it is not necessary to seal our paving. This is due to many factors, the reasons being amongst others that:

1. Sealants have to be applied to a surface which is clean, dry & free from dust.
2. Sealants may affect the appearance of the units and wear unevenly.

For further information please contact the Group Technical Services Team on 03332 202740

No smaller than 1/4 or 25% of the original size.

For further information please contact the Group Technical Services Team on 03332 202740

No, they must always have a joint.

For further information please contact the Group Technical Services Team on 03332 202740

Yes – all of the block paving driveway products are suitable for use around a pool. However consideration must be given for loss of sand.

For further information please contact the Group Technical Services Team on 03332 202740

It is possible to lay block paving over an existing tarmac or concrete base, however the existing base must be in a sound condition, free from cracks, not breaking up or spalling.

For further information please contact the Group Technical Services Team on 03332 202740

To put it simply, if you can drive up a slope then it can be block paved. However, the steeper the slope is, the more likely it is to require intermediate restraints.

For further information please contact the Group Technical Services Team on 03332 202740

Yes

Yes

Marshalls has a national network of accredited installers. They are not employed by Marshalls but are strictly vetted and assessed by us to ensure the highest levels of competency and performance.

Click here to find out more.

Besides one being made from clay and one from concrete there are a number of differences between the two.

As clay is a natural material, the colour is inherent within it; consequently, exposure to Ultra Violet light will not have an effect on the vibrancy of the colour over time.

Concrete however, is a pigmented material and over time and exposure to UV light there will be a reduction in the intensity of colour, this will not be a noticeable change due to the length of time it will take.

For further information please contact the Group Technical Services Team on 03332 202740

We don’t sell cement but we do provide ready mixed mortars and aggregates in bulk qtys for large commercial projects.  More information can be found via the links below.

• Mortars and Screeds
• Aggregates & Block

All our paving is slip resistant provided that the units are maintained at the required intervals to prevent them from potentially becoming slippy with a surface build up of dirt, detritus and algae for example.

For further information please contact the Group Technical Services Team on 03332 202740

Pressed Concrete paving, Natural Stone Paving and Porcelain Paving are suitable to use around a swimming pool. Avoid Wet Cast units (such as Firedstone & Heritage) as these will be affected by chemicals in the pool water such as chlorine for example and will suffer from surface crumbling.

Any of our pressed concrete paving flags or Natural Stone flags are suitable for use on a ramp.

Also Barfaced paving is designed specifically for this purpose as the units have slightly raised bars on the surface to provide extra grip under foot.

You can request a free sample on all our product pages. Simply select the 'Order free sample’ button and follow the simple steps. Alternatively, you can call us on 0333 220 2729. Lines are open 8:30am-5pm Monday to Friday.

*Please note that there is a delivery charge of £4.99*

It is always recommended to install some type of edge restraint (kerb) especially for areas which will be subjected to movement and loading i.e. Driveways, to help restrain and contain the area.

For further information please contact the Group Technical Services Team on 03332 202740

Before. You need a solid edge restraint to work against.

For further information please contact the Group Technical Services Team on 03332 202740

You may use any of the kerbs within our domestic product range.

Please refer to our garden and driveway kerb and edgings page.

This depends on the actual radius. Marshalls do offer radial units within most of the kerb ranges.

For further information please contact the Group Technical Services Team on 03332 202740

Priora is not laid in the same way as conventional block paving. The sub-base, bedding course and jointing material need to be an open-graded aggregate to allow for water infiltration.

For further information please contact the Group Technical Services Team on 03332 202740

Any product which has “Priora” in the name are permeable – i.e. Drivesett Tegula Priora.

For further information please contact the Group Technical Services Team on 03332 202740

In most areas no, this is because you will be containing the water run-off within your property and not into the public highway. However, it is always best to check with your local authority before any work starts.

Please also note that the legislation only refers to front gardens larger than 5m²

For further information please contact the Group Technical Services Team on 03332 202740

Marshalls, as a company, believes it is not necessary to seal our block paving. This is due to many factors, the reasons being amongst others that:

1. Sealants have to be applied to a surface which is clean, dry & free from dust.
2. Sealants may affect the appearance of the units and wear unevenly.
3. Some sealants may clog/block the joints which could affect the water infiltration rate.

For further information please contact the Group Technical Services Team on 03332 202740

All our paving is slip resistant, provided that the units are maintained at the required intervals to prevent them from potentially becoming slippy with a surface build-up of dirt, detritus and algae, for example.

For further information please contact the Group Technical Services Team on 03332 202740

It is possible to install permeable block paving on a slope, however there are various considerations to make and depending on the degree of slope.

For further information please contact the Group Technical Services Team on 03332 202740

If you notice any cracks, breakages or any other visible damage please report these within 48 hours and take photos of the damage. If you notice the damage upon delivery please report this to the delivery driver and ensure this is noted on the delivery note. You can contact us either by phone or email.   

03332 202740

grouptechnicalservices@marshalls.co.uk

Our porcelain is tested to meet R11 slip skid rating, so it is safe underfoot in both wet and dry conditions. The slip-skid rating is a universal standard, which offers peace of mind that porcelain is a safe material choice.

Yes, our porcelain is easy to clean and is stain-resistant which means it is easy to maintain as well. This is because our porcelain doesn’t absorb water or stains into the tile which prevents moss, lichen and algae from growing. As with any outdoor paving material, we would always recommend keeping your patio clear of any dirt or debris with regular brushing.

No, our porcelain will not fade in the sunlight as it has a printed design and glaze added, so sunlight can’t penetrate the glaze. This means you can use our porcelain outside and it will look good for a long period of time after being installed.

Yes, our porcelain is frost resistant, which means you can be rest assured your porcelain paving will not crack when the weather turns unfavourable. This means there is no need for sealants or added protection during the colder months.

You can use Exterior Tile Grout, Symphony Jointing Compound and Marshalls Exterior Jointing Grout with our porcelain. The choice of jointing is very much down to your personal preference and also the skill level of the individual installing the paving.

No, because our porcelain has limited water absorption which means it requires no sealing and is easy for you to clean and maintain all year round.

The main difference between porcelain and ceramic are the raw materials used and how these are treated within production.

• Porcelain is fired at higher temperatures, and for longer
• Porcelain is also made from clay, sand and feldspar, whereas ceramic is only made from clay

These two factors result in porcelain absorbing a lot less water, creating superior strength and durability over ceramic tiles, which makes them suitable for outdoor use.

All batch codes will be found on the packaging and are usually a combination of letters and numbers. We recommend you keep a note of the batch code as this will help if you need additional product at a later date.