Culture & Values

Our achievements


Sustainability remains at the heart of everything Marshalls does. As the first company in its sector to belong to the Ethical Trading Initiative (ETI), Marshalls is committed to the implementation of the ETI Base Code, pioneering the ethical sourcing of natural stone paving from India and China.

Marshalls has been voted a Business Superbrand every year since 2010. Superbrands is an annual initiative to identify and celebrate Britain’s strongest consumer and business-to-business brands.

UN Global Compact

Marshalls has remained a signatory of the United Nations Global Compact (UNGC) since its acceptance in 2009, a framework for businesses that are committed to aligning their operations and strategies with the 10 universally accepted principles in the areas of human rights, labour, the environment and anti-corruption.

Since 2008, Marshalls has reduced its carbon footprint by 50% and has commitments for carbon reduction approved by the Science Based Targets initiative.

Committed to driving change

Marshalls supports human rights as laid out in the Universal Declaration of Human Rights and we work diligently to support and uphold the UN Guiding Principles on Business & Human Rights.

Our approach is to seek out where we might be unintentionally doing harm and to work hard to put this right – but also to go beyond and look at how by doing better we can create a net positive impact, so not just mitigate and remediate, but aim to make a positive contribution.

Our values


Leadership in Marshalls means that it sets the standards that others aspire to.


  • Look ahead and set the direction for others to follow
  • Set a good example every day
  • Take responsibility for their actions
  • Take collective responsibility for making things happen
  • Are role models and act with integrity at all times


Excellence in Marshalls means striving to be the best it can be.


  • Is ambitious and challenges complacency
  • Makes good on its commitments
  • Proactively innovates
  • Are experts on what it does
  • Seeks continuous improvement and demands high performance from its employees
  • Has pride and passion in everything it does


Trust in Marshalls means as a company it is open, honest, fair and consistent.


  • Follow through on its promises
  • Employees will respect each other's talents
  • Does what it says it will do
  • Will be honest and act with integrity
  • Employees will treat each other fairly


Sustainability in Marshalls means a commitment to doing the right thing for the long term good of the business, society and the environment.


  • Will do no harm and only do good
  • Are transparent and do the right thing
  • Take the longer term view when making decisions
  • Anticipate and adapt to change
  • Consider people, the planet and profitability in all that we do
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