Culture & Values

Our achievements


Sustainability remains at the heart of everything Marshalls does. As the first company in its sector to belong to the Ethical Trading Initiative (ETI), Marshalls is committed to the implementation of the ETI Base Code, pioneering the ethical sourcing of natural stone paving from India and China.

Marshalls has been voted a Business Superbrand every year since 2010. Superbrands is an annual initiative to identify and celebrate Britain’s strongest consumer and business-to-business brands.

UN Global Compact

Marshalls has remained a signatory of the United Nations Global Compact (UNGC) since its acceptance in 2009, a framework for businesses that are committed to aligning their operations and strategies with the 10 universally accepted principles in the areas of human rights, labour, the environment and anti-corruption.

Since 2008, Marshalls has reduced its carbon footprint by 50% and has commitments for carbon reduction approved by the Science Based Targets initiative.

Committed to driving change

Marshalls supports human rights as laid out in the Universal Declaration of Human Rights and we work diligently to support and uphold the UN Guiding Principles on Business & Human Rights.

Our approach is to seek out where we might be unintentionally doing harm and to work hard to put this right – but also to go beyond and look at how by doing better we can create a net positive impact, so not just mitigate and remediate, but aim to make a positive contribution.

Our values


We take responsibility for every action

Considering risks and never compromising on health and safety

We get things done

By persevering and doing what we say we will, in the right way with a ‘can do’ attitude

We learn from experiences

Taking accountability and striving for better


We challenge and feedback

In a constructive way to get to the best outcome




We work as one Marshalls team

Breaking down silos and working across boundaries

We respect everyone

Embracing each other’s opinions, experiences and diversity

We propose solutions

Dealing with issues together, honestly and proactively


We value development

Development of our business, ourselves and our colleagues - always sharing our learning


We champion our customers

Understanding their future needs through building long-term trust and relationships

We initiate and embrace change

Spotting and acting on future potential opportunities

We consider the long-term impact of our decisions

For our business, for our people, for the communities in which we operate, and for the planet we call home

We develop diverse teams

By recognising talent and preparing for the future



We are proud and passionate

Letting this shine through in the quality of our work

We share and celebrate successes

Taking every opportunity to say well done and thank you

We continuously improve

Our practices, processes and products - always thinking about how we can do better

We create clarity of expectations

Applying our vision to the everyday to Create Better Places and Futures for Everyone

Live Chat