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Andrew Butcher
Customer Support Manager
More about Andrew
Andrew Butcher is the Customer Support Manager at Marshalls Bricks and Masonry, helping customers get the most from Marshalls products through practical advice, technical support and effective problem solving. Whether he's onboarding a new customer, responding to a technical enquiry or helping resolve on-site challenges, his focus is on building long-term relationships by providing practical support and giving customers the confidence to keep their projects moving.
Andrew joined Edenhall in 2013 before becoming part of Marshalls following their acquisition in 2019. During that transition, he played a key role in moving the company's product sampling operation into Marshalls' sampling department, helping ensure customers continued to receive the support they relied on while the two businesses came together.
During his time working in brick manufacturing and customer support, Andrew has built a detailed understanding of brick types, product specifications, manufacturing processes and the realities of construction sites. Through that experience, he has learned that the best solutions come from asking the right questions first. By taking the time to understand what has happened before recommending a solution, he works closely with manufacturing, technical and commercial colleagues to resolve issues thoroughly and make sure nothing is overlooked.
Andrew prides himself on providing clear, practical advice that customers can trust. He believes every enquiry is an opportunity to build stronger relationships, combining technical knowledge with a straightforward approach that helps customers find the right solution and get the best from Marshalls Bricks and Masonry products.