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Head of Customer service
Dan Sparks is Head of Customer Service at Marshalls Civils & Drainage, where he leads the Internal Sales, Customer Fulfilment and Aftercare functions. With a strong focus on the full customer journey, Dan oversees the quote-to-order and order-to-cash process, helping to ensure customers receive a consistent, responsive and high-quality experience from initial enquiry through to project completion.
With nine years of experience in precast solutions, spanning both above and below ground drainage systems, Dan brings a broad understanding of the operational and service demands of the sector. He is a Chartered Manager (MCMI) through the Chartered Management Institute and began his career in retail management, where he developed the customer-first mindset that continues to shape his approach today. Dan is passionate about building high-performing teams, strengthening service foundations and driving continuous improvement across the customer experience.
Connect with Dan on LinkedIn here.