Key Performance Indicators

The Group's KPIs monitor progress towards the achievement of its objectives.

Revenue/Profit

Revenue (£'m)

£469.5m

2020 469.5
2019 541.8
2018 491
2017 430.2
2016 396.9
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Profit before tax (£'m)

before operational restructuring costs and asset impairments

£22.5

2020 22.5
2019 69.9
2018 62.9
2017 52.1
2016 46

EPS/ROCE

EPS (p)

before operational restructuring costs and asset impairments

8.60p

2020 8.6
2019 29.36
2018 26.29
2017 21.52
2016 18.95
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Return of capital employed (%)

before operational restructuring costs and asset impairments

8.2%

2020 8.2
2019 21.4
2018 21.9
2017 20.8
2016 23

Net Debt/Dividend Per Share

Net debt (£'m)

Pre-IFRS 16

£26.9m

Reported basis

£75.6m

2020 (26.9)
2019 (18.7)
2018 (37.4)
2017 (24.3)
2016 5.4
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Dividend per share (recommended, p)

4.30p

2020 4.3
2019 4.7
2018 12
2017 10.2
2016 8.7

Customer Service/Health and Safety

Customer service index

94%

2020 94
2019 98
2018 98
2017 98
2016 98
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Health and safety (reduction in working days lost, %)

12.2%

2020 12.2
2019 14
2018 17
2017 46
2016 20