Key Performance Indicators & Progress

Key Performance Indicators

The Group’s KPIs monitor progress towards the achievement of its objectives. All of the Group’s strategic KPIs have moved forward strongly during 2019.

Measuring our performance

Revenue (£'m)

£541.8m

+10%

2019 541.8

2018 491

2017 430.2

2016 396.9

2015 386.2

Read More keyboard_arrow_right

Operating profit (£'m)

Reported basis

£73.7m

+14%

Pre-IFRS 16

£72.6m

+12%

2019 72.6

2018 64.8

2017 53.4

2016 47.6

2015 37.5

Read More keyboard_arrow_right

EPS (p)

Reported basis

29.36p

+12%

Pre-IFRS 16

29.48p

+12%

2019 29.48

2018 26.29

2017 21.52

2016 18.95

2015 14.32

Read More keyboard_arrow_right

Return on capital employed (%)

Reported basis

21.4%

Pre-IFRS 16

23.7%

Up 180 basis points

2019 23.7

2018 23.3

2017 24.8

2016 23

2015 19

Read More keyboard_arrow_right

Net debt (£'m)

Reported basis

£60.0m

Pre-IFRS 16

£18.7m

2019 (18.7)

2018 (37.4)

2017 (24.3)

2016 5.4

2015 (11.5)

Read More keyboard_arrow_right

Dividend per share (recommended, p)

14.35p

+20%

2019 14.35

2018 12

2017 10.2

2016 8.7

2015 7

Read More keyboard_arrow_right

Customer service index

98%

2019 98

2018 98

2017 98

2016 98

2015 98

Read More keyboard_arrow_right

Health and safety (reduction in working days lost since 2016, %)

14%

2019 14

2018 17

2017 46

2016 20

2015 43

Read More keyboard_arrow_right

Note:
1. The 2019 figures in the graphs use the pre-IFRS 16 figures