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Key Performance Indicators

The Group’s KPIs monitor progress towards the achievement of its objectives. All of the Group’s strategic KPIs have moved forward strongly during 2019.

Measuring our performance

Revenue (£'m)

£541.8m

+10%

2019 541.8
2018 491
2017 430.2
2016 396.9
2015 386.2
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Operating profit (£'m)

Reported basis

£73.7m

+14%

Pre-IFRS 16

£72.6m

+12%

2019 72.6
2018 64.8
2017 53.4
2016 47.6
2015 37.5
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EPS (p)

Reported basis

29.36p

+12%

Pre-IFRS 16

29.48p

+12%

2019 29.48
2018 26.29
2017 21.52
2016 18.95
2015 14.32
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Return on capital employed (%)

Reported basis

21.4%

Pre-IFRS 16

23.7%

Up 180 basis points

2019 23.7
2018 23.3
2017 24.8
2016 23
2015 19
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Net debt (£'m)

Reported basis

£60.0m

Pre-IFRS 16

£18.7m

2019 (18.7)
2018 (37.4)
2017 (24.3)
2016 5.4
2015 (11.5)
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Dividend per share (recommended, p)

14.35p

+20%

2019 14.35
2018 12
2017 10.2
2016 8.7
2015 7
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Customer service index

98%

2019 98
2018 98
2017 98
2016 98
2015 98
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Health and safety (reduction in working days lost since 2016, %)

14%

2019 14
2018 17
2017 46
2016 20
2015 43
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Note:
1. The 2019 figures in the graphs use the pre-IFRS 16 figures

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