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Frequently Asked Questions

Marshalls truck

Delivery & Payment Information

How long does it take to deliver my order? keyboard_arrow_down
Delivery is typically 5 working days from your order being placed.
What are your delivery charges? keyboard_arrow_down
Delivery is free for orders above £500; there is an additional charge of £75 for orders less than £500
Can I order over the phone? keyboard_arrow_down
Yes, you can call 0333 220 2729 and place your order over the phone. Lines are open 8am-5pm Monday to Friday, and open from 10am-4pm Saturday and Sunday
Which cards do you accept? keyboard_arrow_down
We currently accept Visa debit and credit card including MasterCard & Visa Electron. We also accept payment via paypal
Do you deliver to my address? keyboard_arrow_down
Delivery is available to the whole of the UK mainland. However, it may take longer to deliver to some rural areas and there are some restrictions that may apply. Check our restrictions page for detail.

We are currently unable to deliver outside of the UK mainland including the Isle of Man, Guernsey, Isle of Skye, Jersey, Isle of Wight, Isles of Scilly, Orkney Islands, Outer Hebrides, Northern Ireland, Republic of Ireland or any other non UK mainland postcodes.
When will my order arrive? keyboard_arrow_down
For the majority of our products, we'll either be able to let you know or let you choose an estimated delivery date during checkout. We are not able to provide a time slot for your delivery in advance. Deliveries may be made between 8am and 6pm.
For all other products these will be sent via one of our delivery partners, delivery will take 5 working days. You maybe contacted in advance by phone or by text message, to let you know an estimated delivery time
Can I amend my delivery date? keyboard_arrow_down
On the majority of orders it maybe possible to amend the delivery date of your order. To confirm if this is possible please call our customer advisory team on 0333 220 2729
How is my order delivered? keyboard_arrow_down
The majority of deliveries will be via one of the following types of vehicles:
42 tonne articulated lorry
a tail lift and a pallet truck
a crane offload facility
Deliveries from these vehicles will be kerbside or on to a driveway with clear access.
Other deliveries will be sent via standard mail.
I have an online payment problem, can you help? keyboard_arrow_down
Please call 0330 433 1345 Mon-Fri 8am-8pm for assistance
How can I check on my delivery? keyboard_arrow_down
Please call 0330 433 1345 Mon-Fri 8am-8pm for assistance

Installation

How should paving flags be laid? keyboard_arrow_down

Typically Natural Stone Paving and Wet Cast Paving should be laid rigidly (mortar bed and joints).

Hydraulically pressed concrete flags can be laid either rigidly or flexibly (sand bed and joints).

For further information please contact the Technical Advisory team on 0370 218 5696 or click on the Live Chat button now.

Can I install flags without a joint or butt-jointed? keyboard_arrow_down

No – whether the flags are installed rigid or on sand they must always have a joint.

For further information please contact the Technical Advisory team on 0370 218 5696 or click on the Live Chat button now.

What are the two recommended methods of flag installation? keyboard_arrow_down

Flexible (sand) and Rigid (mortar)

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Should I seal my block paving? keyboard_arrow_down

Marshalls as a company believe it is not necessary to seal our block paving. This is due to many factors, the reasons being amongst others that:

  1. Sealants have to be applied to a surface which is clean, dry & free from dust.
  2. Sealants may affect the appearance of the units and wear unevenly.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Should I seal my paving? keyboard_arrow_down

Marshalls as a company believe it is not necessary to seal our paving. This is due to many factors, the reasons being amongst others that:

  1. Sealants have to be applied to a surface which is clean, dry & free from dust.
  2. Sealants may affect the appearance of the units and wear unevenly.

For further information please contact the Technical Advisory team on 0370 218 5696 or click on the Live Chat button now.

What is the minimum size of cut block I can use? keyboard_arrow_down

No smaller than 1/4 or 25% of the original size.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Can I install blocks without a joint or butt-jointed? keyboard_arrow_down

No, they must always have a joint.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Can I install block paving around a swimming pool? keyboard_arrow_down

Yes – all of the block paving driveway products are suitable for use around a pool. However consideration must be given for loss of sand.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Can I lay blocks over an existing tarmac/concrete? keyboard_arrow_down

It is possible to lay block paving over an existing tarmac or concrete base, however the existing base must be in a sound condition, free from cracks, not breaking up or spalling.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

How steep of a slope can block paving be laid on? keyboard_arrow_down

To put it simply, if you can drive up a slope then it can be block paved. However, the steeper the slope is, the more likely it is to require intermediate restraints.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Can you lay 200x100 blocks in a stretcher bond on a driveway? keyboard_arrow_down
yes 
Is stretcher bond strong enough for a driveway keyboard_arrow_down
yes 
Do you offer installation? keyboard_arrow_down
Marshalls have a national network of accredited installers. They are not employed by Marshalls but are strictly vetted and assessed by us to ensure the highest levels of competency and performance. We also offer the Marshalls Guarantee which offers 10 years peace of mind on products and 5 years on workmanship. Click here to find out more.
What is the cost of the guarantee? keyboard_arrow_down
Guarantees are available when your project is installed by a Marshalls Registered Installer; costs vary but you can use the ‘Find an Installer’ function on the website to find top quality installers local to you for more information

General Product Information & Advice

What is the difference between concrete and clay block paving? keyboard_arrow_down

Besides one being made from clay and one from concrete there are a number of differences between the two.

As clay is a natural material the colour is inherent within it, consequently exposure to Ultra Violet light will not have an effect on the vibrancy of the colour over time.

Concrete however, is a pigmented material and over time and exposure to UV light there will be a reduction in the intensity of colour, this will not be a noticeable change due to the length of time it will take.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Do you sell aggregates and cement? keyboard_arrow_down
No we don’t but you can use the ‘Find a Stockist’ function on our website to find suppliers local to you 
Which flags are slip resistant? keyboard_arrow_down

All our paving is slip resistant provided that the units are maintained at the required intervals to prevent them from potentially becoming slippy with a surface build up of dirt, detritus and algae for example.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Which flags are suitable to be laid around a swimming pool? keyboard_arrow_down
Pressed Concrete paving and Natural Stone Paving are suitable to use around a swimming pool. Avoid Wet Cast units (such as Coach House and Heritage) as these will be affected by chemicals in the pool water such as chlorine for example and will suffer from surface crumbling.
Which flags are suitable to be laid on a ramp? keyboard_arrow_down

Any of our pressed concrete paving flags or Natural Stone flags are suitable for use on a ramp.

Also Barfaced paving is designed specifically for this purpose as the units have slightly raised bars on the surface to provide extra grip under foot.

Which flags do you have with a coarse surface finish? keyboard_arrow_down

Domestic – Scoutmoor Rustic, Granite Eclipse, Flamed Narias, Sylvern, Symphony Plank, Argent Coarse, Saxon, Wildwood

Commercial – Modal Textured, Conservation Textured, Saxon, Charnwood, Myriad

Which flags do you have with a smooth surface finish? keyboard_arrow_down

Domestic – Scoutmoor Diamond Sawn, Lazaro Marble, Versuro Sawn, Towngate, Symphony Classic, Symphony Urban, Symphony Natural, Symphony Tumbled, Arrento. Argent Smooth, Perfecta

Commercial – Modal Smooth, Conservation Smooth, Perfecta, Celestia

Which flags do you have with a riven surface finish? keyboard_arrow_down

Domestic – Chapelgate, Casarta Slate, Antique Alverno, Riven Harena, Limestone Aluri, Organa, Coach House, Heritage, Firedstone, Regent

Commercial – a range of commercial paving, please contact the Natural Stone Sales Office – 03704 112266

Do you supply samples of your products? keyboard_arrow_down
You can request a free sample on all our products pages. Simply select the 'contact us for a sample' and complete the form. One of our advisors will then contact you regarding your sample request. Alternatively you can call us on 0333 220 2729. Lines are open 8am-5pm Monday to Friday.
Do I need to use a kerb for my patio and/or driveway? keyboard_arrow_down

It is always recommended to install some type of edge restraint (kerb) especially for areas which will be subjected to movement and loading i.e. Driveways, to help restrain and contain the area.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Should I install the kerbs before or after the blocks/flags are laid? keyboard_arrow_down

Before. You need a solid edge restraint to work against.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

What type of kerb should I use? keyboard_arrow_down

You may use any of the kerbs within our domestic product range.

Please refer to our garden and driveway kerb and edgings page.

My Patio/Driveway is curved, how do I install the kerbs? keyboard_arrow_down

This depends on the actual radius. Marshalls do offer radial units within most of the kerb ranges.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Permeable Paving Information

How is priora laid? keyboard_arrow_down

Priora is not laid in the same way as conventional block paving. The sub-base, bedding course and jointing material needs to be an open graded aggregate to allow for water infiltration.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Which of the block paving products are permeable? keyboard_arrow_down

Any product which has “Priora” in the name are permeable – i.e. Drivesett Tegula Priora.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

If I have the Priora installed do I still need planning permission? keyboard_arrow_down

In most areas no, this is because you will be containing the water run-off within your property and not into the public highway. However it is always best to check with your local authority before any work starts.

Please also note that the legislation only refers to front gardens larger than 5m2

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Can I seal Priora block paving? keyboard_arrow_down

Marshalls as a company believe it is not necessary to seal our block paving. This is due to many factors, the reasons being amongst others that:

  1. Sealants have to be applied to a surface which is clean, dry & free from dust.
  2. Sealants may affect the appearance of the units and wear unevenly.
  3. Some sealants may clog/block the joints which could affect the water infiltration rate.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Are Priora blocks slip resistant? keyboard_arrow_down

All our paving is slip resistant provided that the units are maintained at the required intervals to prevent them from potentially becoming slippy with a surface build up of dirt, detritus and algae for example.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Do you have any permeable flags / paving? keyboard_arrow_down
Conservation Priora, Priora Permeable, Modal Priora
Can I lay permeable block paving on a sloped driveway? keyboard_arrow_down

It is possible to install permeable block paving on a slope, however there are various considerations to make and depending on the degree of slope.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Damages & Returns

What happens if I notice any visable damage? keyboard_arrow_down
If you notice any cracks, breakages or any other visable damage please report these within 48 hours and take photos of the damage. If you notice the damage upon delivery please report this to the delivery driver and ensure this is noted on the delivery note. You can contact us either by phone or email.