Frequently Asked Questions

Delivery is typically 5 working days from your order being placed.

Delivery is free for orders above £500; there is an additional charge of £75 for orders less than £500

Yes, you can call 0333 220 2729 and place your order over the phone. Lines are open 8am-5pm Monday to Friday, and open from 10am-4pm Saturday and Sunday

We currently accept Visa debit and credit card including MasterCard & Visa Electron. We also accept payment via paypal

Delivery is available to the whole of the UK mainland. However, it may take longer to deliver to some rural areas and there are some restrictions that may apply. Check our restrictions page for detail.

We are currently unable to deliver outside of the UK mainland including the Isle of Man, Guernsey, Isle of Skye, Jersey, Isle of Wight, Isles of Scilly, Orkney Islands, Outer Hebrides, Northern Ireland, Republic of Ireland or any other non UK mainland postcodes.

For the majority of our products, we'll either be able to let you know or let you choose an estimated delivery date during checkout. We are not able to provide a time slot for your delivery in advance. Deliveries may be made between 8am and 6pm.
For all other products these will be sent via one of our delivery partners, delivery will take 5 working days. You maybe contacted in advance by phone or by text message, to let you know an estimated delivery time

On the majority of orders it maybe possible to amend the delivery date of your order. To confirm if this is possible please call our customer advisory team on 0333 220 2729

The majority of deliveries will be via one of the following types of vehicles:
42 tonne articulated lorry
a tail lift and a pallet truck
a crane offload facility
Deliveries from these vehicles will be kerbside or on to a driveway with clear access.
Other deliveries will be sent via standard mail.

Please call 0330 433 1345 Mon-Fri 8am-8pm for assistance

Please call 0330 433 1345 Mon-Fri 8am-8pm for assistance

Typically Natural Stone Paving and Wet Cast Paving should be laid rigidly (mortar bed and joints).

Hydraulically pressed concrete flags can be laid either rigidly or flexibly (sand bed and joints).

For further information please contact the Technical Advisory team on 0370 218 5696 or click on the Live Chat button now.

No – whether the flags are installed rigid or on sand they must always have a joint.

For further information please contact the Technical Advisory team on 0370 218 5696 or click on the Live Chat button now.

Flexible (sand) and Rigid (mortar)

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Marshalls as a company believe it is not necessary to seal our block paving. This is due to many factors, the reasons being amongst others that:

1. Sealants have to be applied to a surface which is clean, dry & free from dust.
2. Sealants may affect the appearance of the units and wear unevenly.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Marshalls as a company believe it is not necessary to seal our paving. This is due to many factors, the reasons being amongst others that:

1. Sealants have to be applied to a surface which is clean, dry & free from dust.
2. Sealants may affect the appearance of the units and wear unevenly.

For further information please contact the Technical Advisory team on 0370 218 5696 or click on the Live Chat button now.

No smaller than 1/4 or 25% of the original size.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

No, they must always have a joint.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Yes – all of the block paving driveway products are suitable for use around a pool. However consideration must be given for loss of sand.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

It is possible to lay block paving over an existing tarmac or concrete base, however the existing base must be in a sound condition, free from cracks, not breaking up or spalling.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

To put it simply, if you can drive up a slope then it can be block paved. However, the steeper the slope is, the more likely it is to require intermediate restraints.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

yes 

yes 

Marshalls have a national network of accredited installers. They are not employed by Marshalls but are strictly vetted and assessed by us to ensure the highest levels of competency and performance. We also offer the Marshalls Guarantee which offers 10 years peace of mind on products and 5 years on workmanship. Click here to find out more.

Guarantees are available when your project is installed by a Marshalls Registered Installer; costs vary but you can use the ‘Find an Installer’ function on the website to find top quality installers local to you for more information

Besides one being made from clay and one from concrete there are a number of differences between the two.

As clay is a natural material the colour is inherent within it, consequently exposure to Ultra Violet light will not have an effect on the vibrancy of the colour over time.

Concrete however, is a pigmented material and over time and exposure to UV light there will be a reduction in the intensity of colour, this will not be a noticeable change due to the length of time it will take.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

No we don’t but you can use the ‘Find a Stockist’ function on our website to find suppliers local to you 

All our paving is slip resistant provided that the units are maintained at the required intervals to prevent them from potentially becoming slippy with a surface build up of dirt, detritus and algae for example.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Pressed Concrete paving and Natural Stone Paving are suitable to use around a swimming pool. Avoid Wet Cast units (such as Coach House and Heritage) as these will be affected by chemicals in the pool water such as chlorine for example and will suffer from surface crumbling.

Any of our pressed concrete paving flags or Natural Stone flags are suitable for use on a ramp.

Also Barfaced paving is designed specifically for this purpose as the units have slightly raised bars on the surface to provide extra grip under foot.

Domestic – Scoutmoor Rustic, Granite Eclipse, Flamed Narias, Sylvern, Symphony Plank, Argent Coarse, Saxon, Wildwood

Commercial – Modal Textured, Conservation Textured, Saxon, Charnwood, Myriad

Domestic – Scoutmoor Diamond Sawn, Lazaro Marble, Versuro Sawn, Towngate, Symphony Classic, Symphony Urban, Symphony Natural, Symphony Tumbled, Arrento. Argent Smooth, Perfecta

Commercial – Modal Smooth, Conservation Smooth, Perfecta, Celestia

Domestic – Chapelgate, Casarta Slate, Antique Alverno, Riven Harena, Limestone Aluri, Organa, Coach House, Heritage, Firedstone, Regent

Commercial – a range of commercial paving, please contact the Natural Stone Sales Office – 03704 112266

You can request a free sample on all our products pages. Simply select the 'contact us for a sample' and complete the form. One of our advisors will then contact you regarding your sample request. Alternatively you can call us on 0333 220 2729. Lines are open 8am-5pm Monday to Friday.

It is always recommended to install some type of edge restraint (kerb) especially for areas which will be subjected to movement and loading i.e. Driveways, to help restrain and contain the area.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Before. You need a solid edge restraint to work against.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

You may use any of the kerbs within our domestic product range.

Please refer to our garden and driveway kerb and edgings page.

This depends on the actual radius. Marshalls do offer radial units within most of the kerb ranges.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Priora is not laid in the same way as conventional block paving. The sub-base, bedding course and jointing material needs to be an open graded aggregate to allow for water infiltration.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Any product which has “Priora” in the name are permeable – i.e. Drivesett Tegula Priora.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

In most areas no, this is because you will be containing the water run-off within your property and not into the public highway. However it is always best to check with your local authority before any work starts.

Please also note that the legislation only refers to front gardens larger than 5m²

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Marshalls as a company believe it is not necessary to seal our block paving. This is due to many factors, the reasons being amongst others that:

1. Sealants have to be applied to a surface which is clean, dry & free from dust.
2. Sealants may affect the appearance of the units and wear unevenly.
3. Some sealants may clog/block the joints which could affect the water infiltration rate.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

All our paving is slip resistant provided that the units are maintained at the required intervals to prevent them from potentially becoming slippy with a surface build up of dirt, detritus and algae for example.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

Conservation Priora, Priora Permeable, Modal Priora

It is possible to install permeable block paving on a slope, however there are various considerations to make and depending on the degree of slope.

For further information please contact the Technical Advisory team on 0330 311 1956 or click on the Live Chat button now.

If you notice any cracks, breakages or any other visable damage please report these within 48 hours and take photos of the damage. If you notice the damage upon delivery please report this to the delivery driver and ensure this is noted on the delivery note. You can contact us either by phone or email.