Business Model
Responding to Stakeholders
Our approach is to engage in personal dialogue across all major stakeholder groups. Our investor and shareholder communication is focused around personal contact, individual dialogue, regular presentations and site visits, and ensures that our investor relations programme clearly articulates the strategic priorities of the business. We aim to build collaborative relationships with employees, customers and suppliers – being open to change and responding to feedback.
Our capital
The Group has an experienced workforce of approximately 2,500 employees with specialist skills and a high level of engagement
National coverage and sustainable operations across a national network of manufacturing sites.
Long-standing relationships with customers and suppliers and a diverse product range covering a number of end markets.
We are accelerating the development of our digital strategy to enhance service and the overall customer experience, and to improve operational efficiency and communication
Our business
Sourcing
The Group’s main raw materials are cement, sand, aggregates, pigments, fuel oil and utilities. We use the best materials we can source.
Related risks
• Macro-economic and political• Security of raw material supply
• Cyber security risks
• Environmental
• Ethical
• Climate change
Manufacturing
The Group manufactures and supplies landscape, driveway and garden products from a range of materials, principally concrete and natural stone. Marshalls has a world-class Manufacturing, Innovation and Development team.
Related risks
• Competitive activity• Threat from new technologies and business models
• IT infrastructure
• Legal and regulatory
Distribution
Due to the scale of our operations, and our national network of regional centres, 97 per cent of our customers are less than two hours away. This continues to be a key competitive advantage.
Related risks
• Macro-economic and political• Road infrastructure
• Cost inflation
• Environmental
• Climate change
Customers
Our customers range from Domestic homeowners to Public Sector and Commercial. We seek to exceed the expectations of customers in all our end markets.
Related risks
• Macro-economic and political• Extreme weather
• Climate change
• Cyber security risks
• Competitor activity
• Legal and regulatory
Sustainability
Committed to ensuring our ESG credentials are at the heart of the Marshalls brand.
• Carbon reduction targets
• Science-based targets
• People commitment
• Diversity, Equality, Respect and Inclusion (“DERI”) strategy
• Strong governance
Related risks
• Extreme weather
• Climate change
• Public perception
• Legal and regulatory
Innovation
Innovative product solutions for the Built Environment.
• Market Innovation
• Product Innovation
• Process Innovation
• Materials Innovation
• Digital Innovation
Related risks
• Road infrastructure
• Cost inflation
• Environmental
• Climate change
Outcomes
Strategic Objectives
We have strong stakeholder relationships through constructive dialogue with local authorities, industry bodies and regulators
Our stakeholder relationships are underpinned by a focus on responsible business which is a key part of the Marshalls culture