Business Model
Responding to Stakeholders
Our business model is constantly developing through collaboration with customers and feedback from stakeholders. Our customer focused investment in digital technology is transforming the customer experience and advancing the business model.
Our capital
Human
The Group has an experienced workforce of approximately 3,112 employees with specialist skills and a high level of engagement
Financial
Strong balance sheet and a conservative capital structure. An efficient portfolio of bank facilities, with extended maturities, provides prudent headroom
Business
National coverage and sustainable operations across a national network of manufacturing sites.
Long-standing relationships with customers and suppliers and a diverse product range covering a number of end markets.
Intellectual
With over 130 years’ experience we have a reputation built on transparency and long‑standing core values. We focus on innovation and strong R&D and NPD
Natural Resources
Marshalls has extensive reserves of UK natural stone. Strong supply chain relationships ensure the ethical sourcing of natural stone from India, China and Vietnam
Technology
We are accelerating the development of our digital strategy to enhance service and the overall customer experience, and to improve operational efficiency and communication
Social & Relationships
Our business
Sourcing
Our main raw materials are cement, sand, aggregates and pigments - the majority of which are UK sourced
Related risks
• Macro-economic and political• Security of raw material supply
• Cyber security risks
• Environmental
• Ethical
• Climate change
Manufacturing
We have well-invested sites and manufacture landscape, driveway and garden products from a range of materials, principally concrete and natural stone.
Related risks
• Competitive activity• Threat from new technologies and business models
• IT infrastructure
• Legal and regulatory
Distribution
Our operations are part of a national network and 95 per cent of our customers are less than two hours away. We have our own fleet
Related risks
• Macro-economic and political• Road infrastructure
• Cost inflation
• Environmental
• Climate change
• Labour availability
Customers
Our customers range from Domestic homeowners to Public Sector and Commercial. We seek to exceed the expectations of customers in all our end markets.
Related risks
• Macro-economic and political• Weather
• Cyber security risks
• Competive activity
• Legal and regulatory
Sustainability
Sustainability at Marshalls is at the heart of what we do – you can see it in our products, in our commitments and in our actions. The UN Global Compact’s principles continue to guide us and provide our framework for reporting.
The Marshalls Way of doing the right things, for the right reasons, in the right way underpins our sustainability model. Our three pillars of Respecting People, Climate Action and Made to Last demonstrate our areas of focus through becoming a Better Workplace, contributing to a Better World and giving our customers a Better Product
Related risks
• Ethical
• Climate change
• Security of raw materials supply
• Cost inflation
Innovation
We are commited to the development of innovative processes and equipment and to the delivery of innovative product solutions
Related risks
• Competitive markets
• Climate change
• Security of raw materials supply
• Cost inflation
Digital Transformation
Our customer focused investment in digital technology is transforming the customer experience and advancing the business mode.
Related risks
• Macro-economic and political
• Cyber security risks
• IT infrastructure
• Legal and regulatory
Landscape products
Commercial and Domestic landscaping business, Landscape Protection and the International businesses
Related risks
• Macro-economic and political
• Cyber security risks
• Environmental
• Ethical
• Security of raw materials supply
Building Products
Civils and Drainage, Bricks and Masonry, Mortars and Screeds and Aggregates businesses.
Related risks
• Macro-economic and political
• Cyber security risks
• Security of raw materials supply
• Environmental
• Ethical
Roofing Products
Marley Roofing Products business offering a comprehensive roofing system.
Related risks
• Macro-economic and political
• Cyber security risks
• Security of raw materials supply
• Environmental
• Ethical
Outcomes
Strategic Objectives
Shareholder value
Sustainable profitability
Relationship building
Organic expansion
Brand development
Effective capital structure and control framework
Shareholders
Cumulative growth of dividends of 12.7% (pre-supplementary) over the last eight years
Dividend per share
15.6p
Customers
We aim to provide an outstanding customer experience at every step in the customer journey
Automated live customer experience dashboard in development, to improve existing metrics
Employees
DERI strategy and employee engagement measurement
Active apprenticeships in 2022
106
Suppliers
Active membership of Supply Chain Sustainability School - leading role in upholding human rights at home and overseas in our supply chains
Modern slavery country risk mapping
100%
Communities & environment
Positive impact, with direct investment in the community. Plastic consumption down by over 30% since 2013.
Proportion of concrete and natural stone products now fully recyclable
100%
Government & regulatory bodies
Responsible business commitments (e.g. Living Wage)
of being Fair Tax Mark certified
9 years
We have strong stakeholder relationships through constructive dialogue with local authorities, industry bodies and regulators
Our stakeholder relationships are underpinned by a focus on responsible business which is a key part of the Marshalls culture