Business Model

Responding to Stakeholders

Our business model is constantly developing through collaboration with customers and feedback from stakeholders. Our customer focused investment in digital technology is transforming the customer experience and advancing the business model.

Our capital

Human

The Group has an experienced workforce of approximately 3,112 employees with specialist skills and a high level of engagement

Financial
Strong balance sheet and a conservative capital structure. An efficient portfolio of bank facilities, with extended maturities, provides prudent headroom
Business

National coverage and sustainable operations across a national network of manufacturing sites.

Long-standing relationships with customers and suppliers and a diverse product range covering a number of end markets.

Intellectual
With over 130 years’ experience we have a reputation built on transparency and long‑standing core values. We focus on innovation and strong R&D and NPD
Natural Resources
Marshalls has extensive reserves of UK natural stone. Strong supply chain relationships ensure the ethical sourcing of natural stone from India, China and Vietnam
Technology

We are accelerating the development of our digital strategy to enhance service and the overall customer experience, and to improve operational efficiency and communication

Social & Relationships

We have strong stakeholder relationships through constructive dialogue with local authorities, industry bodies and regulators

Our stakeholder relationships are underpinned by a focus on responsible business which is a key part of the Marshalls culture

Our resources

Strong leadership

Clear direction and focused resource allocation to deliver our strategic vision

Stakeholder relationships

We have strong stakeholder relationships through constructive dialoguewith local authorities, industry bodies and regulators. Our stakeholder relationships are underpinned by a focus on responsible business which is a key part of the Marshalls culture

 

Footprint

National coverage and sustainable operations across a national network of manufacturing sites

People

With over 130 years' experience, we have a reputation built on transparency and long standing core values

Relationships

Strong supply chain relationships support ethical sourcing

Our business

Customers

Our customers range from domestic homeowners to public bodies. Product and service innovation, combined with demand generation strategy for project specifications, drive customers to Marshalls and Marley solutions

Products

The Group has a wide product range across hard landscaping, roofing, water management and concrete bricks

Easy to work with

Improving the customer experience by simplification and reducing touchpoints

Safety and people

The Marshalls Way of doing the right things for the right reasons, in the right way underpins our model. We put people, communities, and the environment first

Agility

We take actions to reduce costs, improve agility and manage cash without compromising medium-term capacity

Innovation

We are committed to innovation and continous improvement to deliver innovative product solutions for our customers through continued investment in our facilities and product range

Outcomes

Shareholders

Cumulative dividends paid of £217 million in ten years between 2014 and 2023

Proposed full year dividend per share, 8.3p

Customers

We aim to provide an outstanding customer experience at every step of the journey

Shifitng transactions to EDI, ordering apps and dropship

Suppliers

Playing a leading role in upholding human rights at home and overseas in our supply chain

Awarded Innovation Award at the Unseen Business Awards 2023 for our long-term efforts identifying and addressing modern slavery in supply chains

Communities and environment

Collaborative approach to capturing carbon by using CarbonCure technology

Engagement with UN Global Compact UK working groups on modern savery, diversity and climate change

Employees

Operating in an environment where safety and people are a key priority

Progressed new digital compliance system and delivering our health and wellbeing strategy

Government and regulatory bodies

Responsible business commitments (e.g. Living Wage) 

Ten years of being Fair Tax Mark certified

Live Chat